Working in collaboration with colleagues in the Corporate Benefits team and other colleagues, you will maintain and manage client records, process scheme new business, renewals and alterations, and deal with email, telephone and written enquiries from schemes and scheme providers, prepare valuations and other letters and issue all correspondence in line with company policy. The role will involve promoting the company’s services in a professional and FCA compliant manner.
This position would likely be a stepping stone towards a Corporate Benefit advice or consultancy role; you would work towards seeking out new business and eventually run group pension and risk arrangements but who, at least initially (i.e. while under restrictions) would do the administration work.
Responsibilities
To provide a full end-to-end benefits administration service to a bank of clients, focused on group risk and pension solutions. Specific services will be defined by the Corporate Service Agreement but may include:
Scheme set up – ensuring correct processes are followed, providing relevant employee communication support
Scheme renewal – processing scheme renewals in a timely fashion
Remarketing, rebroking, redesigning scheme structure and benefits
Scheme report writing, with all reports then passed to adviser for final sign off
Overseeing or managing scheme benefit claims
Preparing for, attending and writing up Scheme Governance Committee Minutes
Preparing for, attending and writing up any other formal presentations as required
Scheme invoicing and CSA reviews/updates, together with scheme debt management
Preparing, developing and updating scheme specific communications, including updates, newsletters, presentations to ensure ongoing education and awareness of benefits offerings/change; communication formats will include emails, mailings, web sites, and webinars.
Managing scheme-specific additional services – Auto Enrolment support, Salary Exchange support
Develop good working relationships with relevant client personnel; e.g. HR Director/Manager/Administrator, Payroll, Finance Team, as agreed with client
Acting as first port of call for any ad hoc scheme queries, ensuring that responses are timely and accurate
Undertaking regular market due diligence of products and providers relevant to the services we offer
Maintaining working contacts with providers we use
Maintain Customer back office system and manage client records in an orderly fashion using relevant systems. Ensure client information on internal systems is maintained and up to date in order to meet general compliance standards
Ensure that all compliance paperwork is present and in order
Regular meetings with Planner to discuss work in progress
Ad-hoc project work
Peer checking review documents and other work when required
Managing the admin workflow, contributing to process/procedure updates and general management of theoffice to support the admin team leader
Training & support for admin staff when required
About You
Be working to or maintain a basic technical knowledge and qualification for the role being undertaken.
Detailed knowledge and understanding of the firm’s record-keeping requirements
Understanding of the provision of advice to clients in a compliant manner as detailed in the firm’s compliance procedures
Computer Skills – competent in the use of relevant packages including Word and Excel
Excellent attention to detail, good organisation and time management skills
Good communication skills whether this is written, face-to-face or over the phone
An ability to work independently and as a team player. Decisive and proactive.
Interested in, or have experience in the Employee Benefits consulting/advisory space
Corporate Benefits Administrator
Working in collaboration with colleagues in the Corporate Benefits team and other colleagues, you will maintain and manage client records, process scheme new business, renewals and alterations, and deal with email, telephone and written enquiries from schemes and scheme providers, prepare valuations and other letters and issue all correspondence in line with company policy. The role will involve promoting the company’s services in a professional and FCA compliant manner.
This position would likely be a stepping stone towards a Corporate Benefit advice or consultancy role; you would work towards seeking out new business and eventually run group pension and risk arrangements but who, at least initially (i.e. while under restrictions) would do the administration work.
Responsibilities
About You
Benefits
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