We have an exciting new opportunity to join this directly authorised Financial Planning firm that delivers tailored and holistic advice to corporate and private individuals.
The company has its own in-house discretionary investment proposition too, allowing the selected Discretionary Fund Manager to control client’s investments. With offices in Midlands and London the firm continue to go from strength to strength.
The Role
General day to day administration of Life, Investment and Pensions including:
Submission of new on line applications / top ups and processing of paper based applications for life, investment, platform and pensions business and ensuring that they are processed compliantly, to a satisfactory completion and issue of plan documents
Running comprehensive IO activities for each piece of business whether it is new business, top ups and any other policy variations for example Change of DFM/Model, Fund Switches
Oversee management of Annual Reviews and Portfolio Reviews that are due i.e. ensuring delivery and action by adviser and Review Team
Assist the Review Team with the preparation of these in overflow situations
Check Portfolio Reports prepared by Review Team
Liaising with clients, solicitors, accountants, life offices, lenders and platform providers by telephone, e-mail, fax and letter
Handle complex administration enquiries / queries as directed by the Client Services Manager
Provide training / mentoring to CSE’s and apprentice staff as directed by the Client Services Manager
Oversee and sign off Platform withdrawals / fund switches / transactions
Producing ad-hoc (non standard) and standard letters in response to customer/provider queries
Raising invoices
Obtaining life, investment and pension quotations using research tools
Presenting quotations to advisers along with relevant data and documents required for the advice to be provided
Handling Group Scheme Renewals/ Auto Enrolment schemes with the systems in place, i.e. paper based or on line to include Renewal invitation and take up and on-going support throughout the year with member servicing etc
Provide on-going administration of platform and non-platform based investment and pension products including Sipps and SSASs
About You
You will have a professional, positive mindset
Experience in a similar role from within an IFA office
Experience with IO, back office CRM, system highly desirable
Have a good working knowledge of platform providers and wrappers , how they operate including the maintenance of cash balances
Understanding of discretionary fund management options
Previous experience in mentoring more junior members of a team
Well organised with technical knowledge of the products for the job role
Client Services Professional (Senior IFA Administrator)
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