IFA Administrator

Job Purpose:

• To provide a proficient and proactive administration support service for the Independent Financial Advisers. 
• To assist the Advisers in the procurement and processing of new business, the servicing of existing clients, and the provision of an excellent service to all clients
• Adhering at all times to the strict FCA regulations and internal policy and procedure. 

Key Accountabilities:

Business Processing

• To produce and collate all the relevant pre-meeting paperwork for the client, on behalf of the Adviser, including, portfolio valuations, application forms and numerous regulatory documents.
• To prepare and process all new business applications and documentation (using Intelligent Office, and the various Product Provider platforms) ensuring all procedures and compliance requirements are adhered and the agreed service and business quality standards are met.
• Ensure all fees in relation to business processing are produced and chased as required
• To carry out anti -money laundering (AML) checks.
• To follow through all business processing to completion, closely monitoring the progression of each case and ensuring the Adviser and the client, when required, are kept updated throughout the process.

Client engagement

• To deal with queries from Advisers or colleagues, taking the appropriate action to ensure the query is dealt with in a timely and effective manner.
• To deal with written and telephone enquires from clients and product providers, taking the appropriate action and updating the client records as required.
• To deliver excellent client service in accordance with FCA guidelines, internal policy and procedure and company service standards.
• To ensure that the information on Intelligent Office is accurate and up to date.
• To prepare correspondence for the Advisers, as and when required.

About you

Essential

• Qualified to A Level standard or equivalent
• A minimum of 1 years’ experience within an administration role, within the financial services industry
• Good communication skills, both verbal and written
• Excellent planning and organisational skills
• A proactive approach to the role and management of your individual work load is essential
• Basic knowledge of regulatory requirements
• Good knowledge of Microsoft Office
• Excellent attention to detail

Desirable

CII qualifications CF1 (or R01) and LP2 (financial services products and solutions)
A minimum of 2 years’ experience within a busy sales support/ IFA administration role

Personal Attributes

An excellent team player with an adaptable and flexible approach to work
A proven ability to react to the changing needs of the business and the financial services industry