Mortgage Administrator, Gloucester

Join this well-established Financial Services firm who have many years’ experience in providing advice to private and corporate clients across the UK.

Job overview

To work as part of a new dynamic team in delivering and effective service supporting 3 Mortgage Advisers.

Responsibilities and duties

• Provide full administrative service to the team
• Processing mortgage applications to various mortgage providers
• Administering the cases from application to completion using online systems
• Creating Documents, updating and maintaining systems and databases, collation of data
• Answering telephone and email queries from clients
• Managing diaries of account managers
• To provide guidance and updates to clients, solicitors, estate agents and lenders. These situations can be highly emotional or of a sensitive nature which may require the use of excellent negotiating and empathetic skills to reach a satisfactory outcome
• To be responsible for building strong working relationships with clients, lenders
• To be responsible for maintaining our database ensuring the information is regularly checked and updated
• To provide monthly progress reports to the account managers
• To ensure that required documentation is received and processed in a timely manner
• To ensure that all documentation is maintained in a secure and confidential manner

Qualifications / Experience

• Minimum GCSE grade 4 / C in Mathematics and English
• At least 1-year experience in mortgage administration (essential)
• CeMap qualified (desirable)
• Excellent IT skills, including Microsoft Office
• Initiative, attention to detail and a ‘can do’ attitude super organised and able to meet deadlines
• Reliable and trustworthy
• Excellent written and verbal communication

Salary and Benefits

• Competitive Salary
• Benefits including Life Insurance, PHI and Pension
• Career progression opportunities