Training, Competence and Development Manager (TB-1764)

Role: Training, Competence and Development Manager

Salary: Up to £60,000 Basic Salary + Bonus + Benefits

The Role

• You will be responsible for fulfilling the requirements of the company's training and competency scheme, to ensure the initial and ongoing competence of financial advisers within the firm.
• You will assist in the design, implementation, delivery and recording of individual and group training activity in support of the company objectives and effective conduct of our business. You will incorporate the training requirements of both advisory and non-advisory functions.
• You will work alongside senior managers and advisers to provide development, coaching and training support so that they can achieve their highest potential, in terms of sales skills, supervision skills and technical knowledge.
• You will support new entrants to the company in achieving competency and minimising the time taken for new entrants to understand and be able to follow company process and standards while being productive in their respective roles.
• You will assist in monitoring adherence to company policies and processes while assessing the knowledge and skills of the workforce and identifying risks and training needs.

Key Accountabilities

• You will liaise with senior managers, and analyse available MI, to identify individual and group training needs at a local and national level.
• You will be responsible for assisting in the development and delivery of training programmes to address local training needs.
• You must assist the head of professional development in the design and implementation of national training programmes and support materials while participating in the delivery of such training.
• You will be tasked with providing tailored coaching to advisers and supervisors to assist them in achieving personal and company goals.
• You will co-ordinate and lead the delivery of knowledge and skills training for advisers and supervisors until they are deemed to be competent, to maximise their contribution to the business and increase productivity.
• You must conduct live client meetings and / or roleplays to assess an adviser's competence and to further develop their ability to deliver the highest standards of compliance and client experience.
• You must conduct and accurately record one to one meetings with advisers, as required under the company training and competence scheme.
• You will be responsible for the advisers ongoing competence under SMCR.
• You will work alongside the senior managers to ensure the advisers continuously adhere to the firm’s business standards; It is imperative that all individuals achieve the minimum standards for business quality.
• You will, when relevant, approve pre-sale recommendations for advisers under direct supervision.
• You will be responsible for the maintenance of robust development plans and training records.
• You will monitor and support the advisers with the completion and recording of CPD and company-mandated proficiency testing, to ensure that they achieve and maintain the standards required to hold an up-to-date statement of professional standing.
• You must, under the direction of the head of professional development, ensure company resource is employed efficiently. This may include participating in the delivery of training activities outside of your local field of responsibility.
• You will be required to attend team and department meetings to ensure understanding of team objectives, priorities and issues. You will also participate in the planning and delivery of training elements in such meetings.
• You will assist in the delivery of company induction programmes to provide a positive introduction to the company and ensure effective training in company standard processes and practices.
• You must report any emerging or crystallised risks to the head of professional development.
• You will demonstrate best practice in the field, in accordance with the company's objectives, policies and standards.
• You will be required to provide absence cover for fellow managers when required.

Competency Profile

Commercial Acumen / Client Focused / Credibility / Excellent IT skills / Sound Judgement / Ability to Tailor Work to Individual Needs / Organisation / Planning / Self-Management / Attention to Detail / Willingness to Travel / Willingness to Attend and Deliver Residential Training Courses / Reliable / Trustworthy / Excellent Work-Ethic / Honest / Strong Morals, Ethics and Integrity / Able to Work on Own or Within a Team

Qualifications

• Level 4 Diploma in Financial Planning (Essential)
• Advanced Diploma in Financial Planning or equivalent (Desirable)
• Supervision in a Regulated Environment (J07) or equivalent (Essential within first 6 Months)

Experience

• You will have experience of working in a regulated financial services environment; Ideally, you will have previous experience in a training and competence role within wealth management.
• You will possess experience of coaching individuals and providing regular feedback.
• You will be experienced at providing skills-based coaching to regulated individuals and non-advisory staff.
• You will have a proven track-record of achieving sales targets.
• You will have experience in the identification of training needs; You will also have experience in the design and implementation of training programmes and supporting documentation.
• You will have experience in the construction of financial planning advice, either in an advisory, paraplanning or research capacity; In addition, you will have gained experience in dealing with clients in a face-to-face capacity. Ideally, you will also have a strong knowledge on how to build a top-quality suitability report.

Knowledge & Skills

• You will possess excellent coaching, presentation, influencing, sales, organisation, planning and time management skills.
• You will have a strong ability to demonstrate a required level of technical knowledge and application of qualifications in the financial planning sector.
• You will have a detailed understanding of retail finance including protection products, investments, pension products and tax planning solutions; You will also have a strong understanding of the corporate advice market and associated advice areas, including auto enrolment, workplace pensions, employee benefits and business protection.
• You will possess a comprehensive working knowledge of the FCA’s principles for businesses and conduct of business rules.
• You will have excellent attention to detail and an ability to cope with regular challenges.
• You will exhibit excellent interpersonal and relationship building skills alongside an ability to deliver result through direct and in-direct methods.
• You will hold an understanding of the T&C requirements under SMCR.
• You will show a detailed understanding of the T&C regime within a principles-based regulation model while focusing on appropriate customer outcomes.
• You will have a working knowledge of the implications of RDR with reference to the area of adviser qualifications and continued professional development.